Dispute Resolution Policy

At Drive & Deal, we strive to provide a seamless and fair experience for all our users. In the event of disputes, we are committed to resolving them transparently, efficiently, and in compliance with EU regulations.

1. Scope of the Policy

This Dispute Resolution Policy applies to all disputes arising between users (buyers and sellers) and Drive & Deal regarding transactions, services, or interactions on our platform.

2. Dispute Resolution Process

1. Internal Resolution:

o Users are encouraged to resolve disputes amicably by communicating directly with the other party involved.

o If direct resolution is not possible, users can file a formal complaint with Drive & Deal using our online support system at driveand1deal@gmail.com

o Our team will review the dispute within 5 business days and mediate where necessary.

2. Alternative Dispute Resolution (ADR):

o If internal resolution fails, disputes may be escalated to an accredited ADR entity in line with the EU ADR Directive (2013/11/EU).

o Drive & Deal will provide contact information for relevant ADR entities upon request.

o ADR procedures are voluntary and aim to provide a quick and cost-effective solution.

3. Online Dispute Resolution (ODR):

o For disputes related to online transactions, users may use the EU’s Online Dispute Resolution platform.

o The ODR platform is available at https://ec.europa.eu/consumers/odr.

o Drive & Deal’s email address for dispute-related communication: driveand1deal@gmail.com

3. Legal Escalation

If disputes cannot be resolved through internal processes, ADR, or ODR, parties may seek resolution through legal proceedings in accordance with applicable laws.
Any legal proceedings will be conducted in the jurisdiction of Hoogpoort 1, 9000 Gent, Belgium.

4. Compliance with EU Laws

Drive & Deal complies with the following EU regulations to ensure fair dispute resolution:

ADR Directive (2013/11/EU): Ensures consumers have access to accredited ADR entities.
ODR Regulation (EU No 524/2013): Facilitates the resolution of online disputes through the ODR platform.
General Data Protection Regulation (GDPR): Ensures that personal data used during the dispute resolution process is protected and used only for dispute resolution purposes.

5. Fairness and Accessibility

Drive & Deal ensures that the dispute resolution process is accessible, transparent, and fair for all users.
No fees will be charged for accessing our internal dispute resolution process, and ADR/ODR mechanisms will remain low-cost or free wherever possible.

6. Updates to the Policy

Drive & Deal reserves the right to update this Dispute Resolution Policy as required by changes in EU regulations or company operations. Users will be notified of significant changes through the platform.

If you have any questions about this policy or require assistance, please contact us at driveand1deal@gmail.com